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FAQs
Yes! I am available to do on-site chainstitching. If you are curious about this process please visit the LIVE EMBROIDERY page of my site.
Custom orders are determined by the intricacy of the design, amount of thread colors used and time it will take me to embroider. If you are reaching out about a custom order please be as detailed as possible on what you want to achieve so I can give you an accurate cost estimate.
My current turnaround time is 3-4 weeks. If you are reaching out about a wholesale order or an order with many pieces the turnaround time may be longer.
Yes! I am happy to teach private workshops and am able to travel to events in the Treasure Valley. My fee for a 1.5 hour long workshop is $350. That includes everything you will need for your embroidery project including embroidery floss, hoop, peel and stick patterns, written instructions and video instructions for you to reference after the event is over. There is no minimum number of students but there is a maximum number of 15. I am also available to do custom designs for the workshop, depending on the theme of your event.
Interested in wholesale? Curious about a collaboration? Want to start a custom order? Contact us below.
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!